Our Commitment

At Proritas Health Care Professionals Ltd., we are committed to delivering high-quality, compassionate and person-centred care. We value feedback from our service users, families, representatives, staff and members of the public, as it helps us continually improve the services we provide.

We take all complaints seriously and aim to resolve them fairly, promptly and professionally.

How to Make a Complaint

If you are unhappy with any aspect of our service, please let us know as soon as possible.

Proritas Health Care Professionals Ltd.
Address: Unit 1, Echo Building, East Bay Lane, London E15 2SJ
Telephone: 0208 0922 968
Email: info@proritashealthcare.co.uk

You may also speak directly to a member of our team, who will ensure your concerns are referred to the Registered Manager.

Our Complaints Process

Stage 1 – Informal Resolution
Where possible, we will try to resolve your concerns quickly through discussion with the relevant member of staff or manager.

Stage 2 – Formal Complaint
We will acknowledge your complaint within 3 working days, investigate it thoroughly, keep you informed, and provide a written response within 20 working days where possible. If additional time is required, we will explain why and provide an updated timescale.

Information to Include

• Your full name and contact details
  • The name of the person receiving care (if different)
  • A clear description of your complaint
  • Relevant dates and times
  • Any supporting information
  • The outcome you would like

Confidentiality

All complaints are handled confidentially in accordance with UK GDPR and the Data Protection Act 2018. Making a complaint will not affect the quality of care or support you receive.

If You Are Not Satisfied

If you remain dissatisfied with our response, you may request a review by the Company Director.

You may also contact the Care Quality Commission (CQC).
Website: https://www.cqc.org.uk
Telephone: 03000 616161

If your care has been arranged or funded by your local authority, you may also contact your local Adult Social Care Complaints Team.

Learning From Complaints

We review all complaints carefully, identify lessons learned and implement improvements where necessary.

Compliments

We are equally pleased to receive compliments and positive feedback about our staff and services.

Contact Us

Proritas Health Care Professionals Ltd.
Unit 1, Echo Building
East Bay Lane
London E15 2SJ

Telephone: 0208 0922 968
Email: info@proritashealthcare.co.uk